The middle of winter isn’t the ideal time to have a heating system serviced. However, sometimes it’s necessary, even though it can mean a long wait and higher prices. Whether time is ideal or urgent, it’s best to heed furnace repair recommendations to get good service.
Consumer protection organizations such as the Better Business Bureau offer several tips for choosing a reputable and qualified furnace repair service.
First, never hire anyone who solicits your business blindly over the telephone, even if they offer “free” or “low cost” . In most cases, these solicitors are simply trying to get someone into your home to take a quick look at your heater and then frighten you with a report that you have serious, possibly even hazardous, defects in your furnace. If the solicitor tries to pressure you over the telephone, just hang up. Yes, it’s rude, but you don’t owe a stranger any courtesy when they try to intrude on your life.
Next, don’t give any time to door-to-door laborers offering to clean your air ducts with a “shop-vac.” Number one, nobody can get air ducts clean with a shop vac; it takes a high-powered vacuum system. Number two, the person at the door could be as much a scam artist as the telephone solicitor. Don’t risk it.
Another key piece of advice: Don’t panic if an inspector for a furnace repair company you’ve called says you have to replace your heater immediately, or else. Unless you’ve dealt with this firm before and trust them implicitly, this kind of doom-saying inspection is almost always the lead-in to a scam. Yes, they may replace your furnace and do a good job (for a lot of money), but the question still remains whether you needed the replacement to begin with. Whenever anybody gives you this kind of warning, request a written report and then go talk to your local utility company.
When told that your furnace needs major repairs, get a minimum of three independent written inspection reports from qualified, licensed companies. Check each report to make sure it includes complete descriptions of the parts or materials needed, the services involved, warranty, the unit’s energy efficiency ranking, and the total price. If the estimate doesn’t have this information, ask for it.
The best way to avoid getting scammed in home heating is to keep up with furnace maintenance. Homeowners can clean the air return vents themselves with a vacuum cleaner. Also, changing the filter regularly, at least once a month especially in winter, will help keep the furnace working well.
Should the furnace genuinely need major repair or even replacing, then check out the unit’s original warranty to see if anything is covered. In many cases, warranties will pay for parts or replacement only if the unit has been properly maintained.
To keep the furnace in good working order, as well as keeping the warranty in force, get the unit cleaned and tested on a yearly basis. Gas heating systems should be cleaned at least every other year, while units that run on fuel oil must be cleaned annually.
Save money by contracting with a reliable home services company for annual maintenance on your home heating unit. Get suggestions from co-workers, neighbors and relatives on firms that have worked well for them. Research likely candidates through local consumer advocate groups and professional organizations to verify their qualifications and performance.
If you must choose a repair firm, be sure to ask specific questions about the required service. Write down the make, year, model and special features of your home heating unit. Then ask the company for a full estimate, including the total price, for repairing or replacing your unit.
Heeding these furnace repair recommendations will keep you warm and happy when it’s cold outside.
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